Information on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us

Hardware König

Owner: Bijan Mousawi

Sinnersdorfer Str. 143

50769 Köln

Germany

Phone: 0221 77714432

of your decision to withdraw from this contract by an unequivocal statement, such as a letter sent by post or an email.

You may use the model withdrawal form provided on our website, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract.

We will make the reimbursement using the same payment method you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you send back the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

Where provided by law, the right of withdrawal does not apply, among other cases, to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised.

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may expire early if the seal is removed after delivery.

Notice for business customers

The statutory right of withdrawal generally applies to consumers. This information does not grant a statutory right of withdrawal to businesses within the meaning of Section 14 of the German Civil Code (BGB).

Model withdrawal form

If you wish to withdraw from the contract, you may use the separate model withdrawal form provided on our website.